Terms of Service

General Terms and Conditions
This site is owned and operated by Womersley Fruit & Herb Vinegars Ltd.
We also trade as Womersley FHV, Womersley FHV Ltd. and Womersley Foods.
We are registered in England & Wales operating at 37 Park Road, Chipping Norton, OX7 5PA, Oxfordshire.
Our registered office is at Aysgarth Chartered Accountants, Pickering House, 40A York Place, Leeds, LS1 2ED
Our Company number is 06707693
Our VAT Registration number is 981794760.

We welcome customer feedback and recipe suggestions and are always grateful for your comments. Please use the Feedback Form.

If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, please contact us at admin "at" womersleyfoods.com or +44 (0)1608 646445

Thank you for visiting our online shop. By using this website, you are agreeing to be bound by its terms and conditions, summarised below.

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Womersley Fruit & Herb Vinegars Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Consumer Contracts Regulation All goods bought from this site are subject to the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law. The regulations apply to items bought online, at a distance, or away from a trader's premises (for example, at home or at work). They replaced the Distance Selling Regulations and Doorstep Selling Regulations in June 2014.

Full Version. A comprehensive version of the legislation regarding distance selling, The Consumer Contracts Regulations 2013, can be found at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/226625/bis-13-1111-the-consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf

Your order
At Womersley, we make every effort to ensure that all the products shown in our online shop are in stock but, if we are out of stock of any items, we will e-mail you directly to inform you. We will let you know if we can deliver your goods at a later date or offer you a full refund. Orders are sent with a Packing Slip which shows your order details and no prices. You will be sent a copy of your invoice by email separately.

Faults
In the unlikely event that your goods arrive with any fault, please contact us on +44 (0)1608 646445 immediately. Please retain the faulty item and make a note of the batch number (this can be found on the base of all our bottles). Note that, as an artisan producer, all our products are handmade and may differ slightly from batch to batch.

Risk and title of goods
Risk of damage to or loss of your order passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when delivery was attempted. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Unless agreed otherwise, orders supplied are not for resale.

Payment
Credit/Debit card orders are processed securely by our various escure payment systems. Payment is by credit or debit card basis with orders on our website.

Alternatively, if you prefer to pay by cheque, please phone us on 01608 646445 to place your order; cheques are subject to clearance before your goods will be despatched. Cheques should be made payable to “Womersley FHV.”

We reserve the right to charge bank charges on cheques which are presented. We reserve the right to refuse any credit card transactions.

VAT
There is no VAT chargeable on any of our food goods. We do have to charge VAT on any non-food goods and this will be shown on your invoice.

Packaging
To ensure all your delicious fruit vinegars arrive safely, they will be wrapped carefully and delivered in a sturdy box or postage bag. Please recycle and reuse all packaging where possible.

Refund Policy
You may receive a refund within 14 days of either Womersley FHV Ltd. receiving your goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. Please note that Womersley FHV reserve the right to make a deduction to this refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you may handle the goods is the same as it would be if you were assessing them in a shop.
Womersley FHV Ltd. will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, we will only refund the basic cost.