Shipping policy

Postage & Delivery Terms

We can deliver items anywhere in Mainland UK as well as to many overseas countries.

Delivery of goods is made once full payment has been received through our online shop.

Delivery will be made by either Royal Mail, Parcelforce, UPS or other Courier, depending on the size of your order and location for delivery, and should be with you within 7 working days depending on the location.

Delivery can only be made to full geographical addresses. Sorry, but our couriers will not allow us to send to an address which is a parcel locker or similar since the recipient has to acknowledge/sign for delivery and this cannot be guaranteed or will not be completed at parcel locker facilities.

Delivery will usually be between the hours of 8am and 6pm. If using a tracking service (preferred), you may be able to receive notification of a delivery time.

The delivery date will be agreed and confirmed with you and a signed receipt will usually be required. If a delivery cannot be made, a card will be left with a contact number for you to collect the goods or request another delivery time. Delivery by courier will normally be re-attempted up two further occasions only.

When placing your order, you may request special arrangements (for example, to leave with a neighbour or in a secure location of your choice) which we will follow, at your risk. 

The goods will not be held by the local courier for longer than five days, after which, they will be returned to us to await your further instructions. You will be charged the couriers return carriage rates and later re-dispatch costs.

Please always provide a street name to help locate your address. This is particularly important in more remote areas.

If your order is a gift, please let us know so we will not include the invoice with the shipment and can include a note or gift card on your behalf.

UK Shipping costs

The shipping cost will be shown before you pay. Orders are usually despatched on Mondays and Thursdays. To ensure your order arrives safely, we avoid deliveries on Saturdays or over the weekend. Please contact us by phone for any special delivery requests.

Goods under 2kg.

Since we are usually shipping liquids in glass, we strongly urge that you opt for a tracked service. Also, if your goods fail to arrive or arrive broken, we will replace them at no cost to you. If, however, you choose an untracked service, your goods are shipped entirely at your own risk; if they fail to arrive or arrive broken, you will need to reorder.

All orders weighing over 2kg are automatically tracked.

SERVICE	COST
UK Shipping Costs
Under 2 kg, 2nd Class, Economy	£3.99
Royal Mail Tracked 24	£5.50
Royal Mail Tracked 24 with signature	£6.50
Royal Mail Tracked 48	£4.50
Royal Mail Tracked 48 with signature	£5.50
Orders £40.00 and up	FREE
International Shipping Costs, EUROPE
Standard International under 2kg	£15.00
Standard International over 2kg	£30.00

 

International Shipping Costs, Rest of the World

USA & Canada: £22 (under 2kg), £32 (2-4kg), £38 (4-6kg), £44 (6-8kg).

Australasia: £25 (under 2kg), £50 (2-4kg), £64 (4-6kg).