Refund policy

For perished or broken goods, we have a return and refund policy as outlined below.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, which also applies to gift boxes. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@womersleyfoods.com. Please note that returns will need to be sent to the following address:
Womersley Foods. 17 Hopkins Way, Harwell, Didcot OX11 6FD.

Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, which also applies to gift boxes. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund back to you.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@womersleyfoods.com.